Welcome to Carters Painting Services, INC. (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access and use of our website and our professional painting, repair, and installation services.

By using our website or hiring us for services, you agree to these Terms. If you do not agree, please refrain from using our website or services.

1. Scope of Services

Carters Painting Services, INC. provides professional interior and exterior painting, drywall repair, deck installation and repair, and siding repair services. Our services include:

  • Interior Painting
  • Exterior Painting
  • Deck Installation & Repair
  • Drywall Repair
  • Siding Repair

All services are subject to availability, property assessment, and agreement on pricing and timelines.

2. Service Estimates and Contracts

A. Free Estimates

We provide free, no-obligation estimates upon request. Estimates are based on the project details provided by the customer, including the size of the area, material requirements, and job complexity.

B. Contracts and Work Agreements

  • Once an estimate is approved, we may require a written agreement or signed contract outlining project details, scope, cost, payment terms, and timelines.
  • Any changes to the agreed scope (e.g., additional repairs, color changes, or extra coats of paint) may result in a price adjustment.

3. Pricing and Payments

A. Pricing Structure

Our prices are based on:

  • Project Size & Complexity
  • Labor & Materials
  • Timeline & Urgency (Rush Jobs May Cost Extra)

B. Payment Terms

  • A deposit may be required before work begins, depending on the project size.
  • Full payment is due upon project completion unless otherwise agreed.
  • We accept all payment methods: credit/debit cards, checks, bank transfers, etc.

C. Late or Non-Payment

  • If payment is not received by the due date, we may charge late fees or suspend work.
  • Unpaid invoices over the mentioned days may be sent to collections or result in legal action.

4. Cancellation and Refund Policy

A. Cancellation Policy

  • We require a notice before the scheduled start date if you need to cancel or reschedule.
  • A cancellation fee may apply if cancellation occurs within the communicated days of the scheduled start date.

B. Refunds

  • Deposits are non-refundable once work has begun.
  • If you cancel before work starts, we will issue a refund minus any incurred costs (such as purchased materials).
  • If you are dissatisfied with our work, we will offer a resolution (e.g., touch-ups or corrections), but full refunds are not guaranteed.

5. Customer Responsibilities

To ensure smooth project execution, customers agree to:

  • Provide accurate project details before the estimate.
  • Ensure access to the property on the scheduled workdays.
  • Move or protect furniture, decorations, and valuables before painting or repair work.
  • Allow sufficient time for paint drying and curing before touching or cleaning painted surfaces.

Failure to meet these responsibilities may result in project delays or additional charges.

6. Warranties and Guarantees

A. Workmanship Guarantee

  • We stand by the quality of our work and offer a warranty on labor and workmanship.
  • If an issue arises due to faulty application, we will fix it at no additional cost within the warranty period.

B. Exclusions from Warranty

Our warranty does not cover:

  • Damage caused by external factors (weather, moisture, mold, leaks, structural shifts, etc.).
  • Customer modifications or third-party work after our service is completed.
  • Normal wear and tear or changes due to paint aging.

7. Liability and Indemnification

A. Limited Liability

Carters Painting Services, INC. is not liable for:

  • Incidental damages caused by pre-existing structural issues (e.g., hidden mold, weak walls, termite damage).
  • Delays due to weather, material shortages, or unforeseen circumstances.
  • Damage resulting from improper customer care after service completion.

B. Indemnification

By hiring our services, you agree to indemnify and hold Carters Painting Services, INC. harmless from any claims, damages, or legal disputes related to your use of our services.

8. Service Limitations and Force Majeure

  • We reserve the right to decline service requests for properties that pose health, safety, or legal risks.
  • We are not responsible for delays due to events beyond our control (natural disasters, extreme weather, supply chain disruptions, etc.).

9. Intellectual Property (Website & Content)

  • All website content, images, logos, and service descriptions belong to Carters Painting Services, INC.
  • You may not copy, modify, or distribute our content without permission.

10. Privacy Policy and Data Protection

We value your privacy. Our use of customer data is outlined in our Privacy Policy.

11. Dispute Resolution and Governing Law

A. Dispute Resolution

  • If a dispute arises, we encourage customers to contact us first to seek an amicable resolution.
  • If unresolved, disputes may be handled through mediation or arbitration before legal action.

B. Governing Law

  • These Terms and Conditions are governed by the laws of the United States.

12. Changes to These Terms

Carters Painting Services, INC. reserves the right to update or modify these Terms at any time. Updates will be posted on our website with a new Effective Date.

Customers should review these Terms periodically for changes.

13. Contact Us

If you have questions about these Terms & Conditions, contact us using the given details.